Ky Medicaid Mananged Care Organizations (MCO)
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MANAGED CARE  for Medicaid patients outside the Passport Region

Coventry and Ky Spirit answer our questions.
WellCare answers our questions.

Coventry Cares (Taken over by Aetna as of 11/01/15)
Passport Health Plan (Kentucky Spirit no longer available)
Provider Contact

Customer Service: 855-300-5528
Functional Issues: 866-629-3975


302-283-6570 or

Provider Services: 800-578-0775 M-F 8AM-6PM

Claims: Option 2 then option 1

eclaims: 800-845-6592

Behavioral Health


Providers: 855-538-0454

Medicaid Members: 866-530-9457

General Contact: 866-530-9491

Contact Us Page-includes links for provider manual and other resources


How do I register and contract with ...?
FAX the following THREE pages to 1-866-906-1219
1. Provider Info Form
2. "Execution" Page of agreement
3. Return W-9 Form
Links to join provider network, forms, etc. Online Application Form

Provider Agreement
Provider Document Library

Quick Guide
Provider Manual


Behavioral Health
MH Net

Network Development

888-646-6889 (ask for Network Development)

Don Fowls, M.D.

KY Medicaid Managed Care Hot Line: 1-855-446-1245.

Hours of Operation: 8 a.m. – 6 p.m. ET, Monday – Friday, 9 a.m. – 5 p.m. ET, Saturday & Sunday

KY Medicaid managed care website 

Medicaid Provider Representatives (by county)

Member information is also provided by the KY Medicaid office at

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